3 & 4, Brilliant Chambers, Opposite Jog High School, Mayur colony, Kothrud, Pune – 411029
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Contact Centre

Contact Center

Astute has a Strong field set up in Pune and planning to expand in rest of Maharashtra & entire West Bengal in coming 4-6 months.

 

Recovery BPO Consulting

Tele calling based EMI collection

Field based collection

Penal & Interest collection

Separate teams for hard & soft calls

Chatting options

Bulk SMS, SMS Blast, Linked SMS

Inbound services

Customer care services

OUR EXPERTISE

 

Conference calls

Lead Generation calls

Welcome calls

Awareness calls

Reminder calls

Product informative calls

Background verification calls

Legal cases calls

Audit calls

Auto recovered calls (IVR)

 

OUR EXPERTISE IN BPO

Collections & Recovery
  • Early to infinity buckets collections
  • Expired pool recovery
  • Charges Collection
  • Write off recovery
  • Residual collections
  • All secured & unsecured products collections
Monthly Avg.
3.80 Lakhs
Accounts
Operational Activities
  • Welcome & informative calling
  • Banking habits awareness / Counselling calling
  • Verification & Audit calling
  • E-Nach / E-Mandate registration calling
Monthly Avg.
1.50 Lakhs
Accounts
Customer Management Calling
  • Lead generation calling
  • Customer Feedback calling
  • Customer service calling
  • Customer/Vendor onboarding calling
Monthly Avg.
0.70 Lakhs
Accounts

DIGITAL FACILITIES

Customized Chatbot & tracing through Social Media
On Call SMS / RCS & Bulk SMS blast with readers' logs
Automated SMS & link sharing basis the disposition
Hot Patch facility through Dialers
Dry Run facility with Call Time & Call Duration logs
Multi linguistic IVR blast with interactive / responsive facility
AI based Speech to text conversion for Quality check
On Call email & bulk email Blast
Interactive Voice bots
WhatsApp blast from unique corporate number
Currently we are working with Top financial institutions and leading Banks for following products and buckets

SECURED

Two wheeler / Commercial Vehicle, Tractor Loan, Home loan, Consumer durable / Education loan & SME loans

Lower bucket to higher bucket Penal & Interest Charges Expired pool Write off cases

UNSECURED

Personal loan & Credit Card

Lower to higher DPD Expired pool Write off cases

BCP PLANS

Mobile application (WFH) with all security parameters to keep working alive from any part of country.
A set up in 3 different cities viz. Pune, Kolkata & Chennai.
An additional set up at Jamshedpur & Ahmedabad through our group companies.
3 separate premises with altogether separate IT set up in Pune.
With extreme pride we state that, in Pandemic we were functional with full capacity within 72 Hours time.

IT SECURITY AND INFRASTRUCTURE

Astute believes in data security as a top most priority being best service provider in the industry.
All user systems are monitored through firewall with restricted usage of internet and other applications.
We use all latest software and CRMs to serve the client better. Our CRMs are user friendly and customized to deliver client requirements.
All calls are dialed on recorded lines using machine intelligence to improve tele-caller efficiency.
Astute uses secure mobile applications for collection processes with complete data masking and security.
We use GSM gateways for all our processes to improve contactability.
Total capacity of 500 tele-callers plus support staff. All premises are secured with CCTV, biometric access and ID cards.

MANPOWER

Our reach in manpower and staff management is our strength.

We provide multi-language support under one roof – Telugu, Malayalam, Tamil, Kannada, Oriya, Bengali, Gujarati, English, Hindi & Marathi.

Most of our tele callers and other support staff are tenured and have more than 2 years of experience.

We have separate teams for MIS, Training, Quality Check, and they are responsible for sharing data and client feedback on a timely basis.

We provide separate Team Leaders & Supervisors for every process depending on the volumes.

Efficiency & Performance monitoring at every level of employees.

IT SECURITY

Being the best service provider in the industry, astute places a high priority on DATA SECURITY.

Each server room has its own biometric access.

The firewall restricts access to the internet and other apps while keeping track of all user systems.

For greater management, many levels are developed for user access and authentication.

Astute adheres to the newest technological advancements and keeps systems updated with the most recent versions of software of all times.
To better serve the client, we implement the most recent dialers and CRMs. Our CRMs are easy to use and personalised to meet clients’ needs.

Our dialers support both inbound and outbound services.

In order to increase efficiency through the tele callers, all calls are placed on a recorded line using machine intelligence.

The company is the pioneer in using mobile applications for the collection process during pandemics with all necessary data security and data masking facilities.

INFRASTRUCTURE

Along with the conventional calling process, we also offer dedicated SMS and voice blasts portals.

We provide WhatsApp and SMS options in real-time as a post-call service.

We use GSM gateways for all our processes to penetrate contractibility.
We offer two independent contact centres with all the essential amenities located in the core of Pune.

The premises are fully secured 24 x 7 days with CCTV cameras, Biometrics, ID cards and other technologies. There are 350 tele callers plus support staff.

OUR MANPOWER

We offer comprehensive multilingual support under one roof in Telugu, Malayalam, Tamil, Kannada, Oriya, Bengali, Gujarati, English, Hindi and Marathi.

STAFF MANAGEMENT and MANPOWER are our strengths

A large percentage of our telecallers and support staff are DRA certified

Dedicated team that handles MIS, training, and quality checks for timely sharing of data and feedback with clients

The number of team leaders and supervisors assigned to each process varies based on its complexity

Call Us

+91 9325708734


Email Us

customercare@astute.co.in

hello@astute.co.in

Call Us

+91 9325708734

Email Us

customercare@astute.co.in