3 & 4, Brilliant Chambers, Opposite Jog High School, Mayur colony, Kothrud, Pune – 411029
Contact Us

Contact Centre

OUR CONTACT CENTRE

OUR EXPERTISE

 

Recovery BPO Consulting

Tele calling based EMI collection

Field based collection

Penal & Interest collection

Separate teams for hard & soft calls

Chatting options

Bulk SMS, SMS Blast, Linked SMS

Inbound services

Customer care services

OUR EXPERTISE

 

Conference calls

Lead Generation calls

Welcome calls

Awareness calls

Reminder calls

Product informative calls

Background verification calls

Legal cases calls

Audit calls

Auto recovered calls (IVR)

 

Currently we are working with Top financial institutions and leading Banks for following products and buckets

SECURED

Two wheeler / Commercial Vehicle, Tractor Loan, Home loan, Consumer durable / Education loan & SME loans

Lower bucket to higher bucket Penal & Interest Charges Expired pool Write off cases

UNSECURED

Personal loan & Credit Card

Lower to higher DPD Expired pool Write off cases

IT SECURITY

Being the best service provider in the industry, astute places a high priority on DATA SECURITY.

Each server room has its own biometric access.

The firewall restricts access to the internet and other apps while keeping track of all user systems.

For greater management, many levels are developed for user access and authentication.

Astute adheres to the newest technological advancements and keeps systems updated with the most recent versions of software of all times.
To better serve the client, we implement the most recent dialers and CRMs. Our CRMs are easy to use and personalised to meet clients’ needs.

Our dialers support both inbound and outbound services.

In order to increase efficiency through the tele callers, all calls are placed on a recorded line using machine intelligence.

The company is the pioneer in using mobile applications for the collection process during pandemics with all necessary data security and data masking facilities.

INFRASTRUCTURE

Along with the conventional calling process, we also offer dedicated SMS and voice blasts portals.

We provide WhatsApp and SMS options in real-time as a post-call service.

We use GSM gateways for all our processes to penetrate contractibility.
We offer two independent contact centres with all the essential amenities located in the core of Pune.

The premises are fully secured 24 x 7 days with CCTV cameras, Biometrics, ID cards and other technologies. There are 350 tele callers plus support staff.

OUR MANPOWER

We offer comprehensive multilingual support under one roof in Telugu, Malayalam, Tamil, Kannada, Oriya, Bengali, Gujarati, English, Hindi and Marathi.

STAFF MANAGEMENT and MANPOWER are our strengths

A large percentage of our telecallers and support staff are DRA certified

Dedicated team that handles MIS, training, and quality checks for timely sharing of data and feedback with clients

The number of team leaders and supervisors assigned to each process varies based on its complexity

Call Us

+91 9325708734


Email Us

customercare@astute.co.in

hello@astute.co.in

Call Us

+91 9325708734

Email Us

customercare@astute.co.in