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Case Studies

An NBFC, started their 2 wheeler finance business few months prior to the festive season. As the festivals came closer, there was an excessive peak in the business volumes. Need arose to start massive tele-verification of the contacts based both in urban and rural sectors which included all regional language calling resources. They contacted Astute Group for a seamless verification process. Set up created within 2 weeks to support business team and accomplished this task at a phenomenal pace. With the quickest response time, we ensured that the entire process was accomplished without any glitch.

A large foreign bank wanted to start their retail finance operations in India that required credit risk management across India. They were looking for a credit risk management agency to handle these operations across a single point of contact. They were looking for an agency who’d take it up on immediate basis. As Astute has set up across country to provide seamless services, Astute was the immediate choice. Process took off very smoothly across multiple locations. Till date we handle their credit risk management most efficiently and without any hindrance.

One of the largest Indian IT giant, which works on multiple e-governance assignments in India was looking for a partner during execution of their ESIC project panchadeep, the requirement was to digitize huge quantity of forms lying in multiple locations across India within a short span of 4 months. Astute took up this assignment, collected documents from both the rural and urban locations across India. We digitized more than 7 million forms in this short period. The project’s accuracy was 99.99% and accomplished in a timely manner.

A leading NBFC (Captive Finance) was working with more than 250 service providers across India for their debt collection process. Since their cost of managing the independent debt collection agencies was very high, they wanted a single company to handle this across the country. Now Astute handles all these operations for them across India. We delivered the expected results and the delivery was done quicker than the expected time limit. Three factors responsible for this were – wide geographical span, advanced technology and skilled manpower. This results in better control, reduced errors and greater efficiency.

One large Retail finance company with strong presence in both urban and rural markets was finding it challenging to maintain uniformity in their documentation process, adherence to the credit policy by locations etc. We discussed the project in detail and developed a TAB based audit tool for post disbursements audits of 100% files. Once the process was established, a scoring mechanism was developed and their field employees performance was linked to the audit score as one of the performance parameter. This resulted into bringing in a huge discipline and uniformity in their entire process. Outcome of this process was so significant that their gross EMI bounce ratio came down considerably besides bringing in complete uniformity in their documentation process.